Enterprise communications software company LeapXpert has bagged $180million to expand its platform for capturing, governing and analysing business conversations held on messaging apps such as WhatsApp.
Riverwood Capital led the growth investment, with existing investor Portage Ventures also taking part. LeapXpert did not disclose its valuation or the other financial terms.
The company’s platform captures and governs conversations held through apps including WhatsApp, iMessage, Signal and WeChat, enabling employees to keep using the channels customers already prefer.
LeapXpert now wants to go beyond storing messages for compliance. It plans to use artificial intelligence to pull useful information from those conversations and connect it with sales, customer service and other business processes.
“Messaging is where business happens now,” said Dima Gutzeit, founder and CEO of LeapXpert. “But AI can only work with what enterprises can see and govern. Our mission is to give every organisation the infrastructure to govern their conversations and the intelligence to act on them.”
Business chats move beyond the archive
Consumer messaging apps have become a normal part of how employees speak to customers, close deals and sort out problems. For companies, however, those conversations can be hard to monitor and retain when they happen outside email, customer relationship management platforms or other official systems.
That creates headaches when a business needs to investigate a complaint, respond to a regulator or check what an employee promised a customer.
LeapXpert brings those messages into a company-controlled environment without forcing employees or customers to switch to a new communication tool. The platform was initially built around capturing, retaining and supervising conversations. The new funding will support tools that can also understand what is being discussed and flag information that may need action.
Jeff Parks, co-founder and managing partner at Riverwood Capital, said enterprise communication software had moved from archiving conversations to governing them.
“The latest uses AI to unlock value from every interaction,” said Parks. “LeapXpert leads that progression today, and no one is better positioned for what comes next. Riverwood Capital is excited to join the board, support the company’s next phase of growth, and work with co-founders Dima, Avi Pardo, and the rest of the team to drive their vision forward.”
Financial services provided the proving ground
LeapXpert first gained traction in financial services, where regulators have spent years pursuing firms over business conversations taking place on unapproved channels. The company said hundreds of organisations now use its platform, including banks, government agencies and large international companies.
Government has become its fastest-growing market, while LeapXpert sees major global businesses as the next source of growth.
“Financial services were our proving ground. Government became our fastest-growing segment,” said co-founder Pardo. “The Forbes Global 2000 is the third wave, and it has arrived.”
LeapXpert will use the proceeds to deepen the platform’s ability to understand and act on governed conversations, accelerate growth across financial services, the public sector, and the broader enterprise market, and expand its senior leadership team.
